General terms and conditionswww.bol-dog.com
Welcome to our website! Thank you for honouring us with trust by shopping in our webshop.
Please read this document carefully before finalizing your order, since by completing the order procedure You will accept the content of this GTC.
Should you have any question in connection with these General Terms and Conditions, use of the webpage, any of the products or shopping procedure, or if you wish to discuss any special demand with us, do not hesitate to contact our colleague by using contact details provided on the website.
I. Impressum: data of the Service Provider (Seller, Enterprise)
Data of the Service Provider
Name: Intensify It Bt.
Registered office: Hungary, 1119 Budapest, Andor utca 21/C fszt. 1.
Mailing address: email@example.com
Tax number: HU26501594
Bank account number:
SWIFT code: GIBAHUHB
BIC code: GIBAHUHBXXX
IBAN: DE09 7001 1110 6057 0910 86
SWIFT code: DEKTDE7G
Data of the hosting service provider
Name: Unas Online Kft
Registered office: 9400 Sopron, Major köz 2.1/15.
Contact details: firstname.lastname@example.org
Parties mean the Seller and Customer collectively.
Consumer means any natural person who is acting for purposes which are out of the scope of his trade, profession or business activity
Consumer contract means any contract to which one of the parties is qualified as consumer
Webpage means website www.bol-dog.com, which is qualified as means of distance communication
Contract means the contract of sale to be concluded between the Seller and Customer by using the Webpage and electronic mail
Means of distance communication has reference to the means used for making contractual statement for conclusion of the contact. Such means include, in particular, forms with or without address, standard mails, advertisements published with an order form in press, catalogues, telephone, fax and any device ensuring the internet access
Distance contract means any consumer contract that is concluded under an organised distance sales or service-provision scheme without the simultaneous physical presence of the parties with the exclusive use of means of distance communication
Product means any marketable tangible movable item, indicated in the offer of the Webpage, that is marketed on the Website and intended for sale, can be acquired and forms object of the Contract
Enterprise/Seller means a person acting within the scope of his trade, profession or business activity
Customer/You means a person entering into the contract and making bid through the Webpage
Commercial guarantee in the case of contracts between the consumer and enterprise (hereinafter: consumer contract) means the compulsory guarantee applicable to consumer contracts specified in the Civil Code and separate legislation
III. Applicable laws
The laws specifically applicable to the Contract are as follows:
Act CLV of 1997 on Consumer Protection;
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services;
Act V of 2013 on the Civil Code (Civil Code);
Gov. Decree no. 151/2003. (IX. 22.) on compulsory guarantee for certain consumer durables;
Government Decree no. 45/2014 (II.26.) on the detailed rules for contracts between consumers and enterprises;
NGM Decree no. 19/2014. (IV.29.) on the procedural rules for administering guarantee and warranty claims on products sold to consumers under a contract between the consumer and enterprise
IV. Scope, acceptance and amendment of GTC
The content of the contract to be concluded between us shall be governed by these General Contract Terms and Conditions (hereinafter: GTC) - apart from the provisions of the relevant binding laws - as well as by the information available on the Webpage. Accordingly, this GTC contains the rights and obligations pertinent to You and us, terms of conclusion of the contract, terms of fulfilment, delivery and payment terms, rule of liability rules and the terms for exercising the right of withdrawal.
You are required to gain proper understanding of the provisions of this GTC prior to finalizing Your order. By shopping in the webshop You shall accept the provisions of this GTC, which shall form integral part of the contract to be concluded between You and the Seller.
The Seller shall be entitled to amend the provisions of this GTC in accordance with relevant laws. Please read through the provisions of this GTC carefully before every shopping. Any possible amendment to GTC shall be valid from the publication thereof on the webpage. Any possible amendment shall have no effect on the contracts already concluded until then (confirmed orders).
V. Language and form of the contract
The language of the contracts falling within the scope of this GTC shall be English.
The contracts falling within the scope of this GTC shall not qualify as written contracts; they shall not be registered by the Seller.
The prices are provided in Euro The Seller is not registered for VAT in respect of sales; consequently, the prices are exclusive of VAT. We reserve the right to change prices. The purchase price indicated next to the products shall not include the delivery charges.
VII. Handling complaints and remedies
The consumer may submit his/her complaints related to the Seller’s activity by using the following contact details:
• Internet address: www.bol-dog.com
• E-mail: email@example.com
The Seller shall use his best efforts to perform repairs or replacement not later than within fifteen days. Should the consumer disagree with the complaint handling, or if the complaint cannot be investigated the Seller shall draw up minutes without delay on the complaint and his standpoint related thereto, and then the Seller shall hand over or e-mail a copy of the minutes to the consumer. The Seller shall draw up minutes on the consumer’s claim submitted and take over the product with any defect falling under guarantee.
In case the consumer dispute between the Seller and consumer is not settled through negotiations, following remedies are available for the consumer:
Submitting a complaint to the authorities for consumer protection. If the consumer detects the violation of his/her consumer rights, he/she shall be entitled to submit complaint to the authority for consumer protection with competence according to the place of residence of the complainant. Following the review of the complaint the authority shall decide on the conduction of the consumer protection proceedings.
Any possible disputes arising from the contract shall be governed by Hungarian law; the legal forum with exclusive jurisdiction shall be the court with competence according to the registered office of the seller/enterprise.
VIII. Platform for online dispute resolution
The European Commission has set up a webpage on which consumer can register; in this way they will be able to resolve their disputes related to the online purchases by completing an application form so as to avoid judicial proceedings. Consequently, consumers can enforce their rights without being prevented from that e.g. by the distance.
If You intend to make a complaint in relation to any product or service purchased online and You do not want to go to court, then You can use the platform of online dispute resolution.
You and the trader against whom You have lodged the complaint can jointly choose the dispute resolution body to deal with the complaint.
The platform for online dispute resolution is available on website https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Under section 1 (1) of Act LXXVI of 1999 on copyrights (hereinafter: Copyright Act) the website is qualified as a copyrights work, therefore each pat thereof falls under copyright protection. Under Section 16 (1) of the Copyright Act unauthorized use of graphic or software solutions and computer program creations as well as use of any application by which the website or any part thereof can be altered is forbidden. Any material can be taken over from the website or the data base thereof with the written consent of the right holder only with reference to the website or by indicating the source. The right holder: Keresőguru Kft.
X. Severability clause, code of conduct
If this GTC is incomplete in legal terms or invalid, this shall have no effect on the remaining provisions which shall continue to be in force, and the invalid or imperfect terms shall be replaced by the applicable provisions.
The Seller has no code of conduct according to the act on the prohibition of unfair commercial practices.
XI. Function of the digital data content, technological protection measures
Availability of the servers providing data displayed on the website is over 99.9% annually. The full data content is constantly saved; as a result, in the case of trouble the original data content can be restored. The data displayed on the website are stored in MSSQL and MySQL database. The sensitive data are stored with appropriate encryption, and for their encoding we use hardware support built in processor.
XII. Information on the essential properties of the products
We provide information on the essential properties of the products to be purchased in the description of each product. The data of products on the page are only for information. The photos are for illustration; in some cases the colours could be incorrect.
XIII. Correction of data input mistakes – Liability for the verity of the provided data
When placing Your order, You will have the opportunity to modify the data You have entered all over the procedure, before finalizing the order (by clicking on browser’s Back button the previous page will open, so the entered data can be corrected even if You have already moved on to the next page). Please remember that it is Your responsibility that the data provided by You should be entered correctly, since the product will be invoiced and delivered according to the data provided by You. By placing Your order, You will acknowledge that the Seller shall be entitled to pass any damage or cost incurred by him due to Your incorrect input data to You. The Seller refuses to assume liability for performance based on incorrect data input. We call Your attention to the fact that the e-mail address incorrectly provided or fullness of the data storage behind Your mailbox may give rise to the failure to deliver the confirmation and it may impede the conclusion of the contract.
XIV. Procedure in the case of incorrect prices
Sometimes incorrect prices could be displayed on the website, e.g. due to technical failure. In the case of any defective price we cannot accept the order (Your bid) at the incorrect price, and we are not obliged to sell the product at the incorrect price. No contract shall be concluded between us in the case of bid made at any incorrect price. If You make a bid at an incorrect price, the system shall automatically confirm it, however, this shall not qualify as acceptance of the bid by us. In the case of bid (order) made at an incorrect price by You, the Seller’s colleague shall remind You of the correct price and offer the conclusion of the contract. You shall not be required to make bid and conclude contract at the correct price communicated by the Seller, instead of the incorrect one. In such case no contract shall be entered into between the parties.
XV. Ordering procedure:
Selection of the Product
By clicking on the product categories You can select the required product group and within that the specific products. If You click on any particular product, You will see its photo, description and price. In the case of purchase You are required to pay the price displayed on the website. The products are marked with photos for illustration. The accessories and decoration elements in the photos do not belong to the product unless they are specifically highlighted otherwise in the description. We reserve the right to change the size, structure and material of the products, and the prices are only for the purpose of information. Please be advised that we shall not undertake liability for any possible misspelling or incorrect data.
Add to Basket
After selection of the Product, You can add it – in discretional number – to the basket by clicking on the “Basket” button, which will not give rise to an obligation of purchase or payment by You, since adding to the basket is not be considered as a bid.
We suggest that You should add the product to the basket even if You are uncertain whether to purchase the particular product or not, since by doing so You can overview the selected items by a single click and by displaying them on the monitor You can view and compare the items You have in the basket at the given moment. You will be free to change the contents of the basket until finalizing the order by clicking button The desired payment method button; any product can be removed from or add to the basket or You can change the number of selected items at Your discretion.
When You add any selected item to the basket, a specific window will pop up with the note “Matches perfectly with”
”. If You do not want to select any more products, then You should click on the button “I would not recommend a product”. If You wish to view the selected item again or to add another product to the basket, then You should the button “Continue shopping”.
Checking out Basket
While using the website, You can overview the contents of the basket at any time by clicking the “Check out basket” button at the top of the page. Here You can remove the selected item form the basket or change the number of items.
If You do not wish to select and add any more items into the basket, then You can continue to shopping.
Provision of Customer’s data
The system will display the contents of the basket and the full purchase price payable by You if You have decided to purchase the selected items. You should mark in the “Delivery service” box whether You request for collection in person (personal collection) or for delivery. In the case of delivery, the system will display the delivery charge which You will be required to pay in the case of order.
You can give Your e-mail address in the “User’s details” textbox and Your full name, address and phone number in the “Billing information” box. The system will automatically store the data, provided at the entry of “Billing information”, in the box “Delivery information”. In case You request for the products to be delivered to another address than that, please remove the tick. You can give additional information at Your discretion in the “Message” box.
XVI. Finalizing the order (bid)
If You have ascertained whether the contents of the basket comply with the items You intended to order and the Your data are correct, then You can select a payment method the ordering button. The information displayed on the website by the Seller shall not qualify as an offer to conclude the contract. In respect of the orders falling within the scope of this GTC You will be qualified as a bidder, and the contract will be concluded if the Seller has accepted the bid that You have made through the website.
By pressing the “select a payment method” button You will explicitly acknowledge that Your bid shall be considered as made and Your statement – if confirmed by the Seller hereunder – shall give rise to payment obligation.
XVII. Processing of the order, conclusion of the contract
The orders will be processed in two stages. You can place Your order at any time. First You will receive an automatic response to the placement of the order, which is to state only the receive an automatic response about the order confirming that Your order has been received through the website, however, such confirmation shall not qualify as acceptance of Your bid. Should You detect that the automatic confirmation e-mail contains Your data incorrectly (e.g. name, delivery address, phone number etc.), then You shall promptly notify us via e-mail of such fact, by providing the correct data simultaneously. In case You do not receive the automatic confirmation e-mail within 24 hours of the order, please contact us, as Your order might not have arrived to our system for some technical reasons.
The Seller shall confirm Your bid by sending a second e-mail not later than on the working day subsequent to the submission of Your bid. The contract shall be concluded by the acceptance of Your bid by the Seller (second confirmation).
XVIII. Payment and shipping methods
We accept the following methods of payment:
Pay with PayPal
When choosing to pay via PayPal, you will be automatically redirected to the PayPal site where you can log in using your existing PayPal account. The total sum (price and shipping) will be displayed again on the PayPal payment page together with the order number. All the steps are automized and quick.
Pay by bank transfer
When choosing to pay by bank transfer please use the below information to make a successful (international) payment. You can conveniently transfer your payments to the bank account below:
Bank accout name: Rekedt-Nagy László
IBAN: HU21 11600006-00000000-82004709
SWIFT code: GIBAHUHB
BIC code: GIBAHUHBXXX
IBAN:DE09 7001 1110 6057 0910 86
SWIFT code: GIBAHUHB
BIC code: GIBAHUHBXXX
Pay with your Credit Card
We accept payments by credit card.
We accept the following types of credit cards:
• MasterCard / Eurocard
• VISA / Delta / Electron
• Switch / Maestro
Cash on delivery
Orders are paid for upon delivery. Make sure to select mail order only if you can pay the exact amount in cash to the delivery personnel. All delivery costs will be transferred to the customer in case of refusing to pay for the items ordered.
Delivery will be made via GLS
Austria, Slovakia, Czech Republic, Romania, Croatia: 11.4 Euro
Poland, Germany, Belgium, Netherlands, Luxembourg, Bulgaria 13.2 Euro
England, Denmark, France, Italy, Ireland: 19.5 Euro
XIX. Term of fulfilment, Reservation of the right, ownership clause
In general, the orders shall be fulfilled within 30 days reckoned from the order confirmation. Such delivery term is only for information; however, we shall notify You via e-mail of any deviation from that without exception. By accepting these General Contract Terms and Conditions You shall acknowledge that the Seller explicitly refuses to assume liability for damages arising from exceeding of the delivery term.
It may occur that production of certain items offered on our website has come to the end. With regard to this fact we reserve the right to reject orders already confirmed, whether in part or in whole. Any partial fulfilment is subject to an agreement with You. In case You have settled the purchase price in advance, the amount shall be returned to You within 5 working days.
XX. Implied warranty, product guarantee, commercial guarantee
Based on the authorization provided in section 9 (3) of Gov. Decree no. 45/2014 (II.26.) this section of the consumer guidelines has been drafted by application of Annex 3 to Gov. Decree no. 45/2014 (II.26.).
When can the implied warranty right be exercised?
In the event of defective performance You may enforce Your implied warranty right against the Seller in accordance with the provisions of the Civil Code.
What are the rights arising out of the implied warranty rights?
You may, at Your own discretion, enforce the following implied warranty claims:
You may request for repair or replacement, except, if the claim chosen by You is unenforceable or leads to disproportionate additional costs for the Seller compared to other claims. If You have not requested for repair or replacement, or could not request it, then You may apply for a proportionate discount, You may do repairs/have repairs yourself at the expense of the Seller or - as a last resort - withdraw from the contract.
You may change from one implied warranty right to another, however, the costs of this change shall be borne by You unless it was justified or the Seller made it necessary.
What is the deadline for enforcing Your implied warranty claim?
You shall report the defect immediately after its detection but not later than within two months after the defect was detected. Please note, however, that You may not enforce Your implied warranty claims after a time limitation of two years from the fulfilment of the contract.
Against whom can the implied warranty claim be enforced?
You can enforce Your implied warranty claims against the Seller.
What are the other conditions for enforcing implied warranty claims?
The enforcement of implied warranty claims is not subject to any condition other than reporting the defect within six months of fulfilment if You can prove that the product or service was provided by the Seller. However, following the expiry of the 6-month period from fulfilment You have to prove that the defect detected by You existed at the time of fulfilment.
When can the product guarantee right be exercised?
In the case of any tangible movable item (product) You may, at Your own discretion, enforce the implied warranty - or product guarantee right.
What are the rights arising out of the product guarantee?
You may only request for the repair or replacement of the defective product as part of Your product guarantee right.
When is the product considered defective?
A product is considered defective if it does not meet quality requirements at the time of distribution or does not have the characteristics indicated in the manufacturer's specification.
What is the deadline for enforcing Your product guarantee claim?
You can enforce Your product guarantee claim within two years from placement of the product on the market by the manufacturer. Upon the expiration of such time limit such right shall be lost.
Against whom and under what conditions can You enforce Your product guarantee claim?
The product guarantee claim can only be enforced against the manufacturer or distributor of the moveable item. When enforcing a product guarantee claim, the defect of the product shall be proven by You.
When is the manufacturer (distributor) relieved of the obligation of product guarantee?
The manufacture (distributor) shall only be exempted from the obligation of product guarantee if he is capable of proving that:
• the product has been manufactured or placed on the market out of the scope of his business activity, or
• the defect could not have been detected at the time of placing on the market according to the state of the science or technology, or
• the defect of the product is due to the application of law or obligatory official specification.
The manufacturer (distributor) has to prove only one sole reason to be relieved of his obligation.
Please note that You cannot enforce both an implied warranty and a product guarantee claim simultaneously for the same defect. In the case of the successful enforcement of Your product guarantee claim the implied warranty on the replaced or repaired product or a part thereof can be enforced against the manufacturer.
When can the right of commercial guarantee be exercised?
In the case of defective fulfilment the obligor shall undertake commercial guarantee under the contract.
What are the rights and in what time limit can You exercise them on the basis of the commercial guarantee?
The cases of the obligatory commercial guarantee are specified by Gov. Decree no. 151/2003. (IX. 22.) on compulsory guarantee for certain consumer durables. In respect of the Products beyond such cases the Seller shall refuse to undertake guarantee. If the obligor fails to fulfil his obligations in due time when so requested by the obligee, the guarantee claim may be enforced before the court within three months after the deadline set out in the request even if the guarantee period has already expired. This deadline shall apply with prejudice. The legal provisions on exercising warranty rights shall be duly applied concerning the enforcement of commercial guarantee rights. The guarantee period shall be one year. Such time limit shall apply with prejudice. The guarantee period shall commence on the day when the consumer goods are delivered for the consumer or put in working order by the enterprise or its agent. In relation to guarantee claims beyond the one year, You should contact the manufacturer.
When is the Seller relieved from the obligation of guarantee?
The Seller shall be exempted from his obligation of guarantee if he is able to prove that the defect occurred after the performance.
Please note that You cannot enforce both an implied warranty- and a commercial guarantee- or product guarantee- and commercial guarantee claim simultaneously for the same defect, however, You shall have the rights arising from commercial guarantee irrespective of the warranty rights.
XXI. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You shall bear the costs associated with the returning of goods following withdrawal. If returned articles that show signs of usage or that are damaged, the Seller reserves the right to collect a reasonable fee in return for the decline in value.